Shipping & Return Policies

Need more info regarding our shipping prices & return policies?  This is the page to see.


Shipping:

Canada Post has drastically changed their shipping prices in Canada. So the $20. base price for shipping is simply a starting point. If it is found that your actual price is more than $3.00 lower (to cover the cost of shipping materials, tax, etc), I will provide you with a refund.




All parcels will be sent via Canada Post. However, the seller does not warranty delivery. Average arrival time tends to be 2 weeks, but please allow more time during holiday seasons. If you would like expedited shipping, please let me know. Expedited shipping charges will be in the $20 - $30. range - depending on weight.

Pick Up:  If you happen to be in the Empress, Alberta area, you are also welcome to pick up the yarn.  Please do give me a call first at 403-565-2407.



Return Policy:
I will be most happy to refund the purchase price of any item  (shipping not included), provided it is returned to me in Unused condition, with labels intact, within 21 days of purchase. It helps if you use a service that provides a tracking number. That way packages don't get lost. Kindly do not send returns via COD or courier as shipments will not be accepted. Thank you!